A Capable Team Is
Your Greatest Asset.
A well-trained and competent team is fundamental to achieving efficiency and profitability. These elements are integral to the ISO standards we apply to all our work and form the foundation of a highly effective organisation.
Skills and Competence Are ISO Requirements — Not Optional
Sometimes small business owners are so busy that they put off the development of training materials, skills assessments and competence records. This is understandable — but it creates risk.
Having a team that is knowledgeable and skilled is vital for the success of your organisation. ISO 9001, ISO 14001 and ISO 45001 all contain specific requirements around Competence, Training and Awareness — and these requirements must be demonstrated with records, not just asserted.
Our skilled, tertiary educated personnel can take this burden away from you and build a skills and competence framework that meets both your operational needs and your ISO obligations.
Building and Evidencing Capability
A complete skills and competence service, from initial framework design through to ongoing records management.
Skills matrix development
A structured skills matrix that captures the skills required for every role and the current competence level of every person in that role. The foundation of your competence management system.
Competence standards
Defining what competence looks like for each skill and role — not just “trained” but able to demonstrate the required level of performance consistently.
Skills assessment
Structured assessment of current skill levels against defined competence standards. Identifies gaps and prioritises training requirements.
Training needs analysis
From the skills matrix and assessment, we identify exactly what training is needed, for whom, and in what priority order.
Training delivery
Tailored training programs delivered to close the identified gaps. Practical, on-site, and directly relevant to the roles and processes involved.
Competence verification
Following training, competence is verified through observation, assessment or practical demonstration. Not just a signature on an attendance sheet.
Training records
Detailed records of all training events, assessments and competence verifications. Maintained and available for ISO audits and regulatory inspections.
Skills overlap planning
Ensuring sufficient skills overlap within teams so that business continuity is maintained when key people are absent, on leave or leave the organisation.
Ongoing review
Regular review of the skills matrix and training records to ensure currency — flagging when competence needs to be refreshed or new skills need to be developed.
What the Standards Require
Competence, Training and Awareness appear across all three major ISO management system standards.
Competence
Determine necessary competence, ensure persons are competent, take action where needed and retain evidence. Required by ISO 9001, 14001 and 45001.
Awareness
All persons must be aware of the policy, their contribution to effectiveness, the implications of not conforming and relevant incident information (ISO 45001).
Communication
What to communicate, when, to whom and how. Internal and external communication requirements are defined and must be implemented systematically.
Documented information
Training records, competence evidence and awareness activities must be documented, controlled and retained as evidence of conformance.
Building Your Skills and Competence Framework
A structured engagement that gives you a complete, ISO-compliant skills and competence system.
Role analysis
We work with you to define the skills and competence requirements for every role in your organisation — what people need to know and be able to do.
Matrix development
We build your skills matrix, capturing requirements and current competence levels for each person in each role.
Gap identification
The matrix immediately shows where gaps exist. We prioritise them by risk and operational impact.
Training delivery
We deliver the training needed to close the identified gaps — on-site, practical and tailored to your specific context.
Verification & records
Competence verified following training. Records created and maintained. Matrix updated to reflect current state.
Ongoing maintenance
Regular review cycle established. Matrix kept current. Training triggered when refresher requirements are due or new skills are needed.
Ready to Build a Genuinely Capable Team?
Improving the competence, training and awareness of your team is something we can definitely help you with. Take the time to allocate this task from your to-do list to ours.
1300 00 IIAU (1300 004 428)