See Your Business
As It Really Is.
An operational review applies a structured, data-driven lens to your entire value-adding process — from the moment work enters your business to the moment it leaves. Most business owners are surprised by what it reveals.
A Comprehensive Assessment of Your End-to-End Operations
An operational review compares your organisation to industry best practice and determines where your opportunities to improve are located. It is important that we apply a consistent mechanism of determining performance regardless of business type or activity — so the results are defensible and comparable.
Opportunities identified may require further structured analysis to get to the core of the issues. Once identified, they are prioritised to determine which should attract primary focus — deriving maximum benefit for your organisation.
Focused improvement activity will release capacity and generate greater productivity — with the same resources, that typically produces more profitability.
A Structured Review of Every Major Operational Element
Our operational reviews look at some or all of the following, depending on your business and the scope of the engagement.
Process mapping
We document your current state processes end to end, identifying every step, every handoff and every source of delay or variation.
Throughput expectations
Using Methods, Time and Motion (MTM) analysis, we determine what reasonable throughput should look like for your processes — and compare it to reality.
Quality issues
Rework, defects, customer complaints and non-conformances that are costing you time, materials and reputation.
Throughput constraints
The bottleneck processes that limit your overall output. Identify and address the constraint and everything downstream improves.
Changeover processes
Time lost between jobs, products or shifts. Often a significant hidden cost that is amenable to rapid improvement.
Manning and skills
Whether you have the right people in the right roles, with the right skills, in the right numbers — and where the gaps are.
Critical processes & equipment
Processes and equipment where failure would have the greatest impact. Are they being managed with appropriate care?
Facility layout
Whether your physical layout supports or hinders efficient flow. A poor layout can add significant hidden cost to every job.
Maintenance processes
Planned vs reactive maintenance. Equipment reliability. Maintenance records. Whether your assets are being protected.
How an Operational Review Works
A structured engagement that gives you clarity and a prioritised improvement plan.
Observe & measure
We spend time on the floor, watching, measuring and talking to the people doing the work. Data is gathered using structured tools, not impressions.
Map current state
We document what we find as a current state process map — a clear picture of how your business actually operates, not how it is supposed to.
Benchmark & prioritise
Findings are compared against industry best practice and KPIs. Opportunities are ranked by return on effort using a calculated prioritisation procedure.
Report & plan
A detailed report with findings, priorities, a proposed future state and a step-by-step improvement plan with responsible persons and due dates.
A Clear Picture and a Plan to Act On
At the end of an operational review, you will have everything you need to make confident decisions about where to focus first.
Current state process map
A documented picture of how your business operates today — the foundation for all improvement work that follows.
Benchmarked findings
Your performance compared to industry best practice, with specific gaps identified and quantified where possible.
Prioritised opportunity list
Every improvement opportunity ranked by expected return on effort so you know exactly where to start.
Future state proposal
A proposed future state process map showing what your operations could look like after improvements are implemented.
Improvement plan
A detailed, actionable plan with specific tasks, responsible persons and realistic due dates.
Implementation support
We don’t just hand over a report. We can support and monitor implementation to make sure the plan delivers its intended results.
Ready to See Your Business as It Really Is?
An operational review is often the first step to significant improvement. If some of your benchmarks are substantially below industry norms, the opportunity cost of not acting is considerable. Call us today.
1300 00 IIAU (1300 004 428)